Pricing and Software Agreements

| Pricing | Service Level Agreement | Master Subscription Agreement |

Pricing

Contact us to discuss subscription software price. You will be pleasantly surprised.

Our low monthly price includes all the initial set-up and configuration as well as branding the home page and reports with your logo so there are no up-front charges. Also, there are no hidden “up-tick” or surcharge fees based upon the number of records you need in the system like the other vendors. One low monthly fee covers it all. We do require a minimum one year subscription.

Subscribing to our software service usually follows attending one of our seminars or workshops on succession planning. Agreeing to subscribe to our software service is certainly not required to attend a seminar or workshop.

Service Level Agreement

Purpose

The purpose of this Service Level Agreement (SLA) is to document customer’s minimum service level expectations and the service levels to which Success Associates has agreed. This SLA will allow customers to manage the agreed service levels on a day-to-day basis throughout the life of the agreement.

The SLA terms may be modified by Success Associates’ discretion provided 60 days notice is provided to customers in writing.

Audience

This document is intended for Customer and Success Associates managers responsible for implementing this SLA and managing the service levels detailed herein.

SERVICE LEVELS

This document describes each of the service items included in the SLA, the associated service level, the service limits (if applicable), and the measurement to be used to determine if the service levels are being met. The columns used in the Service Level Matrix are described below:

1. Reference ID

This column contains a reference ID, which links the service item to the Tables for Roles and Responsibilities.

2. Service

This column contains an abbreviated description of the service.

3. Coverage Hours

This column defines the days, hours, and time zone during which the service level should be provided.

4. Service Level

This column defines the minimum level of service required by customers from Success Associates.

5. Service Limit

This column defines the lower and/or upper limit of the service, if relevant. In other words, things beyond Success Associates’ control which would limit Success Associates’ ability to achieve the service level.

6. Measurement

This column details what will be measured to determine the level of service provided, how the service levelwill be calculated and where the measurement will appear (i.e. report name).

 

ASSUMPTIONS

Success Associates makes the following assumptions:

  1. That all customers have had exposure to Success Associates’ methodology through seminar, workshop, executive briefing or webinar attendance and agree that it is appropriate to adapt it to their organization.

  2. That all customers are aware that a comprehensive yet finite number of software configuration choices are available to brand and adapt the software to the customer organization specifics and that Success Associates does not as part of its regular service offering deliver custom changes.

  3. Custom changes suggested by customers may be implemented provided they are expected to benefit the majority of our customers. Success Associates reserves the right to make the decision on whether or not custom enhancement requests will be completed and reserves the right to decide the timing of introduction of custom enhancement changes.

  4. Customers agree to scheduled outages with sufficient notice and scheduled maintenance windows.

  5. Success Associates is solely responsible for making any and all configuration changes to Success Associates software and reserves the right to subcontract this work to duly authorized alliance partners without notice to Customers.

  6. These SLA terms are effective for the current contract period only. Any modifications or adjustments required will be addressed during the next contract review.

 

Ref

ID

Service Objective

Coverage Hours

Service Level

Service Limit

Measurement

 

Section 1: Project Management

 

 

1.1 Project Planning

 

1.1.1

Establish clear phase and workplan to the task level

 

N/A

Iterative workplan based on changes that occur due to customer business needs

 

Updated plan within 3 days of notification of plan changes

Current workplan

1.1.2

Detailed ‘End-to-End’ Process Documentation –

Reporting

Configuration

Communications

 

N/A

Iterative process document

Document updates within 3 days of configuration, process change

Current Process Document

 

1.2 Pre Launch Project Calls

 

1.2.1

Weekly Project conference call with key stakeholders and functional representatives fromCustomer and Success Associates.

Mon - Fri

9:00am – 5:30 pm EST

Weekly meeting

Weekly meeting, additional meetings as required

 

Meeting Notes and Weekly Status Report

 

1.3 Implementation

 

1.3.1

 

 

 

 

The new branded and configured site will be

available to customer within 10 business days

of providing us selections from our checklist

of configuration choices.

 

N/A

Interactive live support via secure WebEx to assist client making choices.

Additional interactive support and flexibility with changes in choice selections.

 

Client can access branded site and confirms selections configured to satisfaction.

 

1.3.2

 

 

 

 

 

The software will be available with client’s

basic employee, position, and organization

data within 10 days of client providing a data

file that conforms to our standard upload

template.

 

N/A

Interactive live support to assist with any questions regarding upload template.

Additional interactive support.

 

Client data appears in appropriate fields as confirmed by customer.

 

 

SECTION 2: Quality Assurance

 

Ref

ID

Service Objective

Coverage Hours

Service Level

Service Limit

Measurement

 

Section 2: Quality Assurance – Testing

 

 

2.1

 

Quality Assurance – Code Updates

 

 

 

 

 

2.1.1

Any and all code, report, configuration changes to Success Associates software will undergo rigorous Quality Assurance/Testing process.

Mon - Fri

9:00am – 5:30pm EST

Tested and Quality Assurance verified updates to Production Servers

 

Application Uptime

2.1.3

Success Associates will notify customers at least 48 hours in advance of a scheduled maintenance window that will result in an outage. All scheduled outages will occur outside the 8:00am to 8:00pm EST timeframes.

 

Outside 8:00am to 8:00pm EST

100% on-time notification

Success Associates will be sensitive to Client’s needs with respect to timing; however, other client needs may require us to perform maintenance within a specific time window. Client will be advised accordingly.

 

 

SECTION 3: Support Services

 

Ref

ID

Service Objective

Coverage Hours

Service Level

Service Limit

Measurement

 

Section 3: Support Services

 

 

3.1 Product Support

 

3.1.1

30 Minute Response Time to Product Support tickets

 

Live Support:

Mon-Fri
9:00am - 6:00pm EST

100% live support in-person contact during live support hours

 

Queuing to Voice Mail could occur in some emergency situations.

No measurement

3.1.2

Manage the resolution of each problem/question, and communicate resolution to appropriate party within specified timeframes based on priority (Call Handling)

 

 

 

Reporting/TechSupport:

Mon - Fri

9:00am – 6:00pm EST

 

Communicate resolution to Client within 3 business hours of issue resolution

 

Excludes issues where Success Associates is dependent on another vendor for issue resolution

Review of Issue Resolutions during weekly status meeting

 

3.1.3

Escalate problems/questions, as required, per the escalation procedure (Escalation)

 

100% compliance with Escalation Process

Update to Escalation Process within 24 hours of change to process or phone number changes

See the Escalation Process details below Section 3.

3.1.4

Communicate to the appropriate parties per the Escalation Process when an outage occurs

 

 

Escalated within specified time-frames per Escalation Process

 

 

Escalating an "Existing" Support Case
To escalate an existing support case contact Technical Support and request that the case be escalated. Alternatively you can also contact our Managing Partner for escalation. They will review the case and contact you to discuss an action plan to ensure your support case receives the level of priority and attention required.

Escalating a "New" Support Case
Log a new support case and immediately ask for the case to be escalated. Technical Support will review the case and contact you to discuss an action plan to ensure your support case receives the level of priority and attention required. Once escalated, we will agree on regular times for conference calls and/or status updates as appropriate. If the case is due to a "bug", we will work with the appropriate resources, including engineering, to develop an acceptable workaround or solution. If a "Temporary Fix" is required, it will be prioritized and processed based on the severity of the problem, the impact on your business, and whether a workaround is available.

 

SECTION 4: Service Remedies

 

Ref #

Service Incident

Incident Definition

Service Remedy

Comments

 

Section 4: Service Remedies

 

 

4.1

Site Access and Availability

 

 

 

 

4.1.1

Application Available or inaccessible

 

The application is unavailable for access/use by the client.

Downtime remedy equal to the following formula.

 

Downtime Hourly Credit = client monthly fees/720 X measured downtime hours

 

Remedy cap is $5,000 per month

 

Downtime credits applied to next quarterly billing

The measurement begins at the earliest of one of the following two situations:

the receipt of the client communication that the application is inaccessible

Success Associates Operations or Support team awareness of the unavailability of the application.

 

4.1.2

Application Unavailable or inaccessible

 

When site is unavailable due to scheduled maintenance, but Success Associates does not inform client 48 hours prior to unavailability

$200 per outage of 30 minutes or more; remedy cap is $1000 per month

 

4.1.3

When any emergency defect is encountered

 

Please see section 5.1.1 below.

$200 per incident; remedy cap is $1000 per period

 

 

 

SECTION 5: Service and Support Priorities

Ref #

 

Priority

Definition

 

 

Section 5: Service Remedies

 

 

 

5.1 Service and Support Priorities

 

 

5.1.1

Priority 1:

Emergency Defects

Prevents login

Seriously affects functionality

Majority of administrative users affected by serious defect

Crashes the application

Corrupt data, or

Provides an obvious security hole

5.1.2

Priority 2:

High Defects

Previous functionality is no longer working

An area of system does not function correctly

System error but workaround exists

Highly visible user interface error

Major usability impediment

Causes data integrity problems

5.1.3

 

Priority 3:

Medium or Low Defects

An area of system does not function correctly, but has minimal impact

User interface error

Minor usability impediment

Each problem that could be encountered has been assigned a Priority.

Priorities determine how and when a problem is forwarded to the customer administrator.

The Priority definitions below should be used as a guideline.

 

 

Master Subscription Agreement

YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS (THE "AGREEMENT") GOVERNING YOUR USE OF SUCCESS ASSOCIATES'S ONLINE SERVICE (THE "SERVICE"). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU CERITFY THAT YOUR PRINICPAL HEADQUARTERS IS LOCATED IN THE UNITED STATES OF AMERICA OR CANADA OR THAT THE MAJORITY OF USERS OF THE SYSTEM ARE LOCATED IN THE UNITED STATES OF AMERICA OR CANADA OR A SEPARATE WAIVER OF THIS REQUIREMENT HAS BEEN ISSUED BY SUCCESS ASSOCIATES. SUCH WAIVERS MAY OR MAY NOT BE GRANTED ON A CASE BY CASE BASIS. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MAY NOT USE THE SERVICE.

Welcome
As part of the Service, Success Associates will provide you with use of the Service, including a browser interface and data encryption, transmission, access and storage. Your registration for, or use of, the Service shall be deemed to be your agreement to abide by this Agreement including any materials available on the Success Associates website incorporated by reference herein, including but not limited to Success Associates’ privacy and security policies. For reference, a Definitions section is included at the end of this Agreement.

The Service offered is Success Associates point solution for Succession Planning built on the Cezanne Connect platform and incorporates HRCharter Enterprise edition and Crystal Reports (Business Objects).


1. Privacy & Security; Disclosure
Success Associates' privacy and security policies may be viewed at http://www.Success Associates.com. Success Associates reserves the right to modify its privacy and security policies in its reasonable discretion from time to time. Individual users, when they initially log in, will be asked whether or not they wish to receive marketing and other non-critical Service-related communications from Success Associates from time to time. They may opt out of receiving such communications at that time or at any subsequent time by changing their preference under Personal Setup. Note that because the Service is a hosted, online application, Success Associates occasionally may need to notify all users of the Service (whether or not they have opted out as described above) of important announcements regarding the operation of the Service. If you become a paying customer of the Service, you agree that Success Associates can disclose the fact that you are a paying customer and the edition of the Service that you are using.

2. License Grant & Restrictions
Success Associates hereby grants you a non-exclusive, non-transferable, worldwide right to use the Service, solely for your own internal business purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Success Associates and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) modify or make derivative works based upon the Service or the Content; (iii) create Internet "links" to the Service or "frame" or "mirror" any Content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service. User licenses cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users who are replacing former Users who have terminated employment or otherwise changed job status or function and no longer use the Service.

You may use the Service only for your internal business purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortuous material, including material harmful to children or be in violation of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (v) attempt to gain unauthorized access to the Service or its related systems or networks.

3. Your Responsibilities
You are responsible for all activity occurring under your User accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) notify Success Associates immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to Success Associates immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by you or your Users; and (iii) not impersonate another Success Associates user or provide false identity information to gain access to or use the Service.

4. Account Information and Data
Success Associates does not own any data, information or material that you submit to the Service in the course of using the Service ("Customer Data"). You, not Success Associates, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and Success Associates shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. In the event this Agreement is terminated (other than by reason of your breach), Success Associates will make available to you a data file of the Customer Data within 30 days of termination if you so request at the time of termination. The data file can be either csv format, MS Access database or SQL 2005 database backup. Success Associates reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and Success Associates shall have no obligation to maintain or forward any Customer Data.

5. Intellectual Property Ownership
Success Associates alone (and/or its licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to the Success Associates Technology, the Content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, the Success Associates Technology or the Intellectual Property Rights owned by Success Associates. The Success Associates name, the Success Associates logo, and the product names associated with the Service are trademarks of Success Associates or third parties, and no right or license is granted to use them.

6. Third Party Interactions
During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or sponsors showing their goods and/or services through the Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity are solely between you and the applicable third-party. Success Associates and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party. Success Associates does not endorse any sites on the Internet that are linked through the Service. Success Associates provides these links to you only as a matter of convenience, and in no event shall Success Associates or its licensors be responsible for any content, products, or other materials on or available from such sites. Success Associates provides the Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of ancillary software, hardware or services may require your agreement to additional or different license or other terms prior to your use of or access to such software, hardware or services.

7. Charges and Payment of Fees
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. The initial charges will be equal to the price schedule currently in effect. Payments may be made annually, monthly, or quarterly, consistent with the Initial Term, or as otherwise mutually agreed upon. You are responsible for paying for all licenses ordered for the entire License Term, whether or not such User licenses are actively used. You must provide Success Associates with valid credit card or approved purchase order information as a condition to signing up for the Service. An authorized License Administrator may add licenses for additional entity subsidiaries that wish to have a completely separate database. Added licenses will be subject to the following: (i) added licenses will be coterminous with the pre-existing License Term (either Initial Term or renewal term); (ii) the license fee for the added licenses will be the then current, generally applicable license fee; and (iii) licenses added in the middle of a billing month will be charged in full for that billing month. Success Associates reserves the right to modify its fees and charges and to introduce new charges at any time, upon at least 30 days prior notice to you, which notice may be provided by e-mail. All pricing terms are confidential, and you agree not to disclose them to any third party.

8. Billing and Renewal
Success Associates charges and collects in advance for use of the Service. Success Associates will automatically renew and bill your credit card or issue an invoice to you (a) every month for monthly licenses, (b) every quarter for quarterly licenses, (c) each year on the subsequent anniversary for annual licenses, or (d) as otherwise mutually agreed upon. The renewal charge will be equal to the then-current pricing schedule in effect during the prior term, unless Success Associates has given you at least 30 days prior written notice of a fee increase, which shall be effective upon renewal and thereafter. Fees for other services will be charged on an as-quoted basis. Success Associates' fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on Success Associates' income.

You agree to provide Success Associates with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and License Administrator. You agree to update this information within 30 days of any change to it. If the contact information you have provided is false or fraudulent, Success Associates reserves the right to terminate your access to the Service in addition to any other legal remedies.

Unless Success Associates in its discretion determines otherwise: (i) entities with headquarters or a majority of users resident in the United States will be billed in U.S. dollars and subject to U.S. payment terms and pricing schemes ("U.S. Customers"); (ii) entities with headquarters or a majority of users resident in Canada will be billed in U.S. dollars and subject to U.S. payment terms and pricing schemes ("Canadian Customers"); Companies or entities not having their principal headquarters or majority of users located in the United States or Canada are only eligible to subscribe to Success Associates software services with an entity specific waiver that may or may not be granted.

If you believe your bill is incorrect, you must contact us in writing within 60 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.

9. Non-Payment and Suspension
In addition to any other rights granted to Success Associates herein, Success Associates reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent (falls into arrears). Delinquent invoices (accounts in arrears) are subject to interest of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is less, plus all expenses of collection. You will continue to be charged for User licenses during any period of suspension. If you or Success Associates initiates termination of this Agreement, you will be obligated to pay the balance due on your account computed in accordance with the Charges and Payment of Fees section above. You agree that Success Associates may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees.

Success Associates reserves the right to impose a reconnection fee in the event you are suspended and thereafter request access to the Service. You agree and acknowledge that Success Associates has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is 30 days or more delinquent.

10. Termination upon Expiration/Reduction in Number of Licenses
This Agreement commences on the Effective Date. The Initial Term is one year or two years or three years (as you elect during sign-up). The Initial Term will be as you elect, commencing on the date you agree to pay for the Service by signing the agreement. Upon the expiration of the Initial Term, this Agreement will automatically renew for successive renewal terms equal in duration to the Initial Term at Success Associate’s then current fees. Either party may terminate this Agreement or reduce the number of licenses, effective only upon the expiration of the then current License Term, by notifying the other party in writing at least five (5) business days prior to the date of the invoice for the following term. In the case of free trials, notifications provided through the Service indicating the remaining number of days in the free trial shall constitute notice of termination. In the event this Agreement is terminated (other than by reason of your breach), Success Associates will make available to you a file of the Customer Data within 30 days of termination if you so request at the time of termination. You agree and acknowledge that Success Associates has no obligation to retain the Customer Data, and may delete such Customer Data, more than 30 days after termination.

11. Termination for Cause
Any breach of your payment obligations or unauthorized use of the Success Associates Technology or Service will be deemed a material breach of this Agreement. Success Associates, in its sole discretion, may terminate your password, account or use of the Service if you breach or otherwise fail to comply with this Agreement. In addition, Success Associates may terminate a free account at any time in its sole discretion. You agree and acknowledge that Success Associates has no obligation to retain the Customer Data, and may delete such Customer Data, if you have materially breached this Agreement, including but not limited to failure to pay outstanding fees, and such breach has not been cured within 30 days of notice of such breach.

12. Representations & Warranties
Each party represents and warrants that it has the legal power and authority to enter into this Agreement. Success Associates represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof and that the Service will perform substantially in accordance with the online Success Associates help documentation under normal use and circumstances. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Service and that your billing information is correct.

13. Mutual Indemnification
You shall indemnify and hold Success Associates, its licensors and each such party's parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with a claim alleging that use of the Customer Data infringes the intellectual property rights of, or has caused harm to, a third party provided in any such case that Success Associates (a) gives written notice of the claim promptly to you; (b) gives you sole control of the defense and settlement of the claim (provided that you may not settle or defend any claim unless you unconditionally release Success Associates of all liability and such settlement does not affect Success Associates' business or Service); (c) provides to you all available information and assistance; and (d) has not compromised or settled such claim.

Success Associates shall indemnify and hold you and your parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with a claim alleging that the Service directly infringes a copyright, a U.S. patent issued as of the Effective Date, or a trademark of a third party provided that you (a) promptly give written notice of the claim to Success Associates; (b) give Success Associates sole control of the defense and settlement of the claim (provided that Success Associates may not settle or defend any claim unless it unconditionally releases you of all liability); (c) provide to Success Associates all available information and assistance; and (d) have not compromised or settled such claim. Success Associates shall have no indemnification obligation, and you shall indemnify Success Associates pursuant to this Agreement, for claims arising from any infringement arising from the combination of the Service with any of your products, service, and hardware or business process.

14. Disclaimer of Warranties
SUCCESS ASSOCIATES AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR ANY CONTENT. SUCCESS ASSOCIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY SUCCESS ASSOCIATES AND ITS LICENSORS.

15. Internet Delays
SUCCESS ASSOCIATES'S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. SUCCESS ASSOCIATES IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

16. Limitation of Liability
IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES PROVIDED THAT THE FOREGOING LIMITATION OF LIABILITY DOES NOT APPLY TO A BREACH OF ANY MUTUAL NONDISCLOSURE AGREEMENT EXECUTIED BY BOTH SUCCESS ASSOCIATES LLC AND YOU.

17. Additional Rights
Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to you.

18. Local Laws and Export Control
This site provides services and uses software and technology that may be subject to United States export controls administered by the U.S. Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, and other U.S. agencies and the export control regulations of the European Union. The user of this site ("User") acknowledges and agrees that the site shall not be used, and none of the underlying information, software, or technology may be transferred or otherwise exported or re-exported to countries as to which the United States and/or the European Union maintains an embargo (collectively, "Embargoed Countries"), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury's List of Specially Designated Nationals or the U.S. Department of Commerce's Table of Denial Orders (collectively, "Designated Nationals"). The lists of Embargoed Countries and Designated Nationals are subject to change without notice. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of an Embargoed Country or Designated National. You agree to comply strictly with all U.S. and European Union export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.

This site may use encryption technology that is subject to licensing requirements under the U.S. Export Administration Regulations, 15 C.F.R. Parts 730-774 and Council Regulation (EC) No. 1334/2000

Success Associates and its licensors make no representation that the Service is appropriate or available for use in other locations. If you use the Service from outside the United States of America and/or the European Union, you are solely responsible for compliance with all applicable laws, including without limitation export and import regulations of other countries. Any diversion of the Content contrary to United States or European Union (including European Union Member States) law is prohibited. None of the Content, nor any information acquired through the use of the Service, is or will be used for nuclear activities, chemical or biological weapons or missile projects, unless specifically authorized by the United States government or appropriate European body for such purposes.


19. Notice
Success Associates may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in Success Associates' account information, or by written communication sent by first class mail or pre-paid post to your address on record in Success Associates' account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Success Associates (such notice shall be deemed given when received by Success Associates) at any time by any of the following: letter sent by confirmed facsimile to Success Associates at the following fax numbers (whichever is appropriate): (301) 391-6616 (for U.S. Customers and Canadian); letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to Success Associates at the following addresses (whichever is appropriate): Success Associates, LLC, 26 Kings Valley Court, Damascus, Maryland 20872 USA, in either case, addressed to the attention of: Managing Partner.

20. Modification to Terms
Success Associates reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service or website or both. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes.

22. Assignment; Change in Control
This Agreement may not be assigned by you without the prior written approval of Success Associates but may be assigned without your consent by Success Associates to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. Any actual or proposed change in control of you that results or would result in a direct competitor of Success Associates directly or indirectly owning or controlling 50% or more of you shall entitle Success Associates to terminate this Agreement for cause immediately upon written notice.

23. General
With respect to U.S. Customers, this Agreement shall be governed by Delaware law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware. No text or information set forth on any other purchase order, pre-printed form or document (other than an Order Form, if applicable) shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Success Associates as a result of this agreement or use of the Service. The failure of Success Associates to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Success Associates in writing. This Agreement, together with any applicable Order Form, comprises the entire agreement between you and Success Associates and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.

24. Definitions
Success Associates Succession Planning Total Solution Agreement constitutes an Order Form. As used in this Agreement and in any Order Forms now or hereafter associated herewith: "Agreement" means these terms of use, any Order Forms, whether written or submitted online via the Online Order Center, and any materials available on the Success Associates website specifically incorporated by reference herein, as such materials, including the terms of this Agreement, may be updated by Success Associates from time to time in its sole discretion; "Content" means the audio and visual information, documents, software, products and services contained or made available to you in the course of using the Service; "Customer Data" means any data, information or material provided or submitted by you to the Service in the course of using the Service; “Covered Employee” means each employee in respect of whom Customer Data is held or used; "Effective Date" means the date this Agreement is accepted or the date you begin using the Service; "Initial Term" means the initial period during which you are obligated to pay for the Service equal to the billing frequency selected by you during the subscription process (e.g., if the billing frequency is quarterly, the Initial Term is the first quarter); "Intellectual Property Rights" means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world; "License Administrator(s)" means those Users designated by you who are authorized to purchase licenses by executing written Order Forms and to create User accounts and otherwise administer your use of the Service; "License Term(s)" means the period(s) during which a specified number of Users are licensed to use the Service pursuant to the Order Form(s); "Order Form(s)" means the form evidencing the initial subscription for the Service and any subsequent order forms submitted online or in written form, specifying, among other things, the number of licenses, Covered Employees and other services contracted for, the applicable fees, the billing period, and other charges as agreed to between the parties, each such Order Form to be incorporated into and to become a part of this Agreement (in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of this Agreement shall prevail); "Success Associates" means collectively Success Associates, LLC., a Delaware corporation, having its principal place of business at 26 Kings Valley Court, Damascus, Maryland 20872 USA; "Success Associates Technology" means all of the proprietary technology of Success Associates and/or its Licensors (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to you by Success Associates in providing the Service; "Service(s)" means the specific edition of Success Associates' or its Licensor’s online HR software and reporting tools, or other corporate ERP services identified during the ordering process, developed, operated, and maintained by Success Associates or its Licensors, accessible via http://www.SuccessAssociates.com or another designated web site or IP address, or ancillary services rendered to you by Success Associates, to which you are being granted access under this Agreement, including the Success Associates Technology and the Content; "User(s)" means your employees, representatives, consultants, contractors or agents who are authorized to use the Service and have been supplied user identifications and passwords by you (or by Success Associates at your request).

Questions or Additional Information:
If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to info@SuccessAssociates.com.

 

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